Cerberus is an open source helpdesk web based application that you can install and setup for your own organization. It’s a system that is claimed to work for both two-person startups and fortune 500 companies. The system combines a ticket system with a knowledge base article system all in one. The perfect idea, to create a helpdesk that is so powerful and helpful to your customers that you don’t even need customer service representatives answering a phone.
The only problem with their open source project is that it is way too limited and they try way too hard to sell professional licenses with their product meanwhile using the “open source” name. Check out the product and let me know what you think.
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Hey Chase! I’m the lead developer on Cerberus Helpdesk. Thanks for the mention!
We believe in open source. We offer 100% of our project source code to users whether they’re on the free or paid version. Our licensing is simply based on the number of worker accounts in the helpdesk. The first three workers are entirely free, and we offer entirely free licenses to open source projects and charities. The 3 worker free version never expires. As far as open source goes, all our cards are face-up on the table. Most other hybrid license projects seem to be trying a lot harder than us to weight the paid license side.
Our “copy protection” — which is basically a couple comments in the code extolling the honor system — says it best:
“Sure, it would be so easy to just cheat and edit this file to use the software without paying for it. But we trust you anyway. In fact, we’re writing this software for you!
Quality software backed by a dedicated team takes money to develop. We don’t want to be out of the office bagging groceries when you call up needing a helping hand. We’d rather spend our free time coding your feature requests than mowing the neighbors’ lawns for rent money.”
Hi,
Can we use it as a complement of OTRS. We are in need of a open source system comprising a ticketing system, HelpDesk as well as a KnowledgeBase System.
Abdul Basit
Sr.S.E
i2cinc